I’M A TEXAS RAISED UI DEVELOPER LIVING IN BROOKLYN NY. I ENJOY BUILDING PORTFOLIO SITES AND IOS APPS. MY SITES ARE BASED OFF BOOTSTRAP 4 (INCLUDING THIS ONE). I AM A CERTIFIED SCRUM MASTER WITH TWO YEARS OF EXPERIENCE MANAGING IT PROJECTS, AS WELL AS THREE YEARS EXPERIENCE WORKING IN SUCCESS/SUPPORT HYBRID ROLES. I AM OBSESSED WITH VINYL MUSIC, AND HAVE AN EXTENSIVE RECORD COLLECTING. I ALSO RECORD BANDS WHEN GIVEN THE OPPORTUNITY. I HAVE ALWAYS BEEN INTERESTED IN THE TECHNICAL SIDE, WHETHER IT BE MUSIC, APPS, OR WEBSITES. I ENJOY WORKING ON CHALLENGING PROJECTS, LISTENING TO METAL, ATTEMPTING TO DO YOGA, AND WATCHING HORROR MOVIES.
I'M A FILM BUFF
I LOVE MAKING MUSIC
I TRY TO VISIT TWO NEW PLACES A YEAR
I THRIVE AROUND PLANTS
Get grasp of my milestones
Maintain and grow relationships with assigned clients.
Work closely with cross-functional teams, including sales, editorial, R&D and marketing to act as a valuable resource and point of contact for clients.
Help identify patterns in customer issues and work with R&D and Product teams to alleviate repeating issues.
Establish relationships with other partner teams that impact technical support.
Document and report product/application defects to Development team through Salesforce and Confluence.
Troubleshoot complex client application, integration and environment issues through SQL.
Develop technical solutions related to software and setup errors and when needed create or assist in creating workaround procedures including, but not limited to, data changes and code updates.
Investigate and document UI/UX bugs reported by users and work with the Development team to prioritize and resolve bugs.
Serve as the technical resource (via phone, email, web-based support portal) for RealSavvy's user base regarding software and data product questions and issues.
Maintain a working knowledge of all RealSavvy supported products and technologies.
Built templetated themed websites for real estate brokerages through React and Wordpress.
Create custom logos through Pixelmator and Sketch.
Work with our product team to define user personas and scope out new functionality.
Wireframe/prototype new functionality.
Ensured projects were delivered on time.
Act as post-deployment support.
Assist in planning and updating inventory.
Served as technical support and customer relations.
Managed the processing of orders through Quickbooks.
Here are some of the skills I behold.
HTML5, CSS3, SQL, Cloudflare ,Pixelmator, Github
JIRA, Confluence, Salesforce, Slack, Trello
SEO best practices & optimization, Software Integration
Visual Thinker, Communicator, Imaginative, Motivated, Listener
USE THE SOCIAL LINKS BELOW OR EMAIL ME: THOMAS FOSTER 90 AT GMAIL DOT COM.